What happens when you dial 15?

Publié le 28 avril 2009

A medical dispatcher/duty officer takes your call and opens a file. He or she will ask for your surname, first name(s) or those of the person for which you are making the call, yours or his/her address and the reason for your call. In order to obtain the best understanding of how urgent your call is, he or she may ask additional questions and request to speak to the person injured/suffering directly. This is not a waste of time. On the contrary, this will help to make decisions that are best suited to your requirements for treatment.

After this short conversation, you will be put in touch with a doctor:

  • either an emergency doctor/coordinator with the emergency services (a hospital accident and emergency doctor or intensive care doctor) for any call concerning actual or potential life or death emergencies;
  • or a general medicine doctor/coordinator belonging to the 15 dispatch centre for any call concerning hospital treatment and general medicine.

The response given by the doctor/coordinator will be the best suited to your condition taking into consideration the resources available at the time:

  • medical advice, consultation of your family doctor or, if necessary, a visit from your family doctor;
  • dispatch of the doctor on-call for your area, or consultation of the on-call service for your area (CAPS, SOS médecins, etc.);
  • dispatch of an emergency team (pompiers'/ambulance service);
  • dispatch of a mobile emergency and resuscitation unit (SMUR, a mobile hospital unit);
  • dispatch of an ambulance to transport the patient to the nearest casualty unit if necessary.